Shipping policy

1. Overview
At Monavia, we are committed to providing fast, secure, and reliable nationwide door-to-door delivery across South Africa. All orders are packed carefully and dispatched directly from our local stock on hand.

2. Delivery Coverage
We deliver to all physical street addresses (residential and commercial) across South Africa, covering all 9 provinces. 
Please note: We do not deliver to P.O. Box addresses or private postal bags, as a physical signature or direct hand-over is required by our courier partners.

3. Local Stock & Order Processing Time
- Stock Availability: All products listed on our store, including our Vitamin C + E Shower Filter, are physically stocked locally in South Africa. We do not operate on an overseas dropshipping model.
- Processing Time: Orders are processed, packed, and booked with our courier within 1 to 2 business days (Monday to Friday, excluding South African public holidays) after payment confirmation has cleared.
- Orders placed over weekends or public holidays will be processed on the next available business day.

4. Shipping Rates & Delivery Timeframes
We offer fast, reliable courier delivery throughout South Africa:

- Free Nationwide Delivery: We offer FREE door-to-door courier delivery on all qualifying orders and promotional bundles across South Africa.
- Main Metropolitan Centers (Johannesburg, Pretoria, Cape Town, Durban): 2 to 4 business days from courier collection.
- Regional & Outlying Areas: 3 to 6 business days from courier collection.

5. Order Tracking & Notifications
As soon as your package has been scanned and collected by our courier partner (such as The Courier Guy / Aramex / local partner couriers), you will automatically receive an email and/or SMS notification containing your unique tracking number and a live tracking link. You can use this link to track your parcel from dispatch to your front door.

6. Delivery Process & Inspection
- Couriers deliver Monday to Friday during standard business hours (08:00 to 17:00).
- Please ensure that you or an authorized person is available at your chosen physical address to receive and sign for the package.
- Upon receiving your parcel, please inspect the external packaging. In the unlikely event that the outer box or item is damaged during transit, please take clear photos and notify us at info.monavia@gmail.com within 48 hours so we can resolve it immediately.

7. Undelivered or Returned Parcels
If the courier is unable to complete delivery after multiple attempts due to an incorrect address or the recipient being unreachable, the parcel may be returned to our dispatch point. In such cases, our team will contact you to confirm the correct delivery details.

8. Contact Information
If you have any questions regarding your delivery, tracking status, or shipping details, please contact our support team:

- Email: info.zenarva@gmail.com
- Support Hours: Monday – Friday, 08:30 – 17:00
- Location: South Africa